Telesales Online Sales Executive

Job Description:

Rama Cloth Stores is seeking an enthusiastic and customer-oriented Online Sales Executive to join our dynamic team. This role is pivotal in managing and driving our online sales through various digital channels. The ideal candidate will excel in customer engagement, sales conversions, and post-sales support. If you are passionate about delivering exceptional customer service and have a flair for online sales, we invite you to apply.

Key Responsibilities:

• Social Media & WhatsApp Management:

• Respond promptly and professionally to all queries and messages on social media platforms (Facebook, Instagram, etc.) and WhatsApp.

• Address customer inquiries, provide information about products, and resolve any issues that arise.

• Customer Engagement:

• Engage with customers in a respectful and courteous manner.

• Understand customer needs and preferences to suggest suitable products and services.

• Provide detailed and accurate information about products and promotions.

• Sales Conversion:

• Persuasively present and recommend products to potential customers to drive sales.

• Convince customers of the value of products to achieve sales targets.

• Order Processing:

• Verify and check customer payments to ensure accuracy.

• Process sales orders efficiently, including packaging products and arranging for courier delivery.

• Update customers about the status of their orders and track shipments.

• Customer Follow-Up:

• Collect feedback from customers post-purchase to ensure satisfaction and address any concerns.

• Maintain a positive relationship with customers to encourage repeat business.

• Google Business Queries:

• Respond to queries and reviews on Google Business, ensuring prompt and professional interactions.

• Reporting & Coordination:

• Report on sales activities, customer interactions, and any issues encountered.

• Coordinate with the store team for inventory updates and any operational needs.

Qualifications:

• Proven experience in online sales or customer service roles, preferably in a retail environment.

• Good written and verbal communication skills.

• Proficiency in social media platforms and messaging apps (WhatsApp, Facebook Messenger, etc.).

• Strong interpersonal skills and the ability to build rapport with customers.

• Detail-oriented with strong organisational and multitasking abilities.

• Basic knowledge of payment processing and order fulfilment procedures.

• Familiarity with Google Business is a plus.

Preferred Skills:

• Experience in handling social media and online sales platforms.

• Ability to work independently and as part of a team.

• Adaptability to changing priorities and a fast-paced environment.

Why Join Us:

• Be part of a well-established and reputable retail store in Vijayawada with a strong presence in the community.

• Opportunity to work in a collaborative and supportive environment.

• Competitive salary and performance-based incentives.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.