Loan Sales

📌 Job Title: Customer Success Officer (Telecaller)
📍 Location: Noida
🏢 Company: RupeeQ

🔷 Company Overview – RupeeQ

RupeeQ is a fast-growing financial services platform dedicated to providing quick, transparent, and customer-friendly personal loan and overdraft solutions. With a focus on trust, efficiency, and customer satisfaction, we aim to simplify borrowing and deliver a seamless experience to every customer. At RupeeQ, we believe in empowering individuals through responsible credit and exceptional service.

🔷 Job Description

We are looking for a motivated and customer-oriented Customer Success Officer (Telecaller) to join our dynamic team. The ideal candidate will handle inbound & outbound calls, educate customers about our personal loan and overdraft products, and ensure high-quality service throughout the customer journey.

🔷 Key Responsibilities

• Make outbound calls to potential customers regarding personal loans and overdraft products.

• Explain product features, eligibility, interest rates, and documentation requirements clearly.

• Handle inbound queries and provide prompt and accurate solutions.

• Follow up with leads to ensure smooth application processing.

• Maintain daily call logs, customer records, and follow-up schedules.

• Ensure high levels of customer satisfaction through professional communication.

• Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.

• Meet daily/weekly calling targets and contribute to team performance goals.

🔷 Requirements

• Minimum 6 months–2 years of experience in telecalling or customer service (preferably in finance/loans).

• Excellent communication and convincing skills.

• Basic understanding of personal loans/overdraft products is an advantage.

• Ability to handle customer queries patiently and professionally.

• Strong follow-up and documentation skills.

• Comfortable working in a fast-paced, target-driven environment.

🔷 Benefits

• Attractive salary + performance incentives

• Supportive team environment

• Growth opportunities within the organization

• Training provided for product understanding and communication skills

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.