Job Description – International Voice Process Customer Care Executive

Position: Customer Care Executive – International Voice Process
Location: GURGAON/NOIDA
Experience: 0 – 4 Years (Freshers can apply)
Qualification: Graduate / Undergraduate (with relevant communication skills)
Industry: BPO / KPO / Customer Support
Employment Type: Full-time

About the Role

We are hiring International Voice Process Customer Care Executives for multiple leading organisations. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring excellent customer experience across international markets.

Key Responsibilities

• Handle inbound/outbound calls for international customers.

• Provide accurate information about products, services, and processes.

• Resolve queries, complaints, and service requests within defined TAT.

• Ensure first-call resolution (FCR) and maintain customer satisfaction.

• Follow communication scripts and standard call-handling procedures.

• Escalate unresolved issues to the appropriate departments.

• Maintain call records, feedback, and reporting as per process requirements.

Skills & Competencies

• Excellent verbal communication skills in English (neutral accent preferred).

• Strong listening, problem-solving, and interpersonal skills.

• Ability to handle pressure, objections, and difficult conversations with professionalism.

• Willingness to work in rotational shifts, including night shifts.

Eligibility

• Education: 10+2 / Graduate (any stream).

• Experience: 0–4 years in International Voice/Customer Support.

• Freshers with excellent communication skills are encouraged to apply.

Perks & Benefits

• Competitive salary with performance-based incentives.

• Transport facilities (as per company policy).

• Growth opportunities with leading global organisations.

• Training and skill development programs.

• Health insurance & other employee benefits (company-specific).

Work Schedule

• Rotational Shifts (including night shifts as per process requirements).

• 5/6 days working depending on the organisation.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., TELE PERFORMANCE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 10 International Customer Support Executive at TELE PERFORMANCE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.