A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 20,000 /month
Honest Hire
Panvel, Navi Mumbai
0 - 2 years Experience in Telesales / Telemarketing
Full Time
Handle inbound and outbound interactions with international customers professionally.
Understand customer concerns and provide accurate, timely, and effective resolutions.
Maintain a polite, professional, and customer-centric approach throughout every interaction.
Resolve customer complaints and issues while ensuring high customer satisfaction.
Document customer interactions, complaints, and resolutions accurately in CRM/internal systems.
Follow company policies, SOPs, quality standards, and escalation procedures.
Escalate complex or unresolved issues to the appropriate internal teams.
Coordinate with relevant departments to ensure timely resolution of customer concerns.
Maintain product/service knowledge and stay updated on process changes.
Achieve assigned KPIs such as customer satisfaction, quality score, productivity, response time, and first-contact resolution.
Handle customers from different countries and demonstrate cultural awareness and professionalism.
Requirements
12th pass / Diploma / Graduate in any discipline.
Freshers or candidates with experience in international customer support/voice process may apply, depending on the role.
Excellent verbal and written communication skills in English.
Clear pronunciation and strong conversational skills.
Good listening, analytical, and problem-solving abilities.
Basic computer knowledge and familiarity with CRM/customer support tools.
Ability to multitask and work effectively in a fast-paced environment.
Strong customer-service orientation and a positive attitude.
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Preferred Skills
International voice/chat/email support experience.
Customer relationship management (CRM) experience.
Conflict-resolution and complaint-handling skills.
Strong typing and documentation skills.
Ability to communicate effectively with customers from diverse cultures.
Additional language proficiency is an advantage.
