Handle inbound and outbound calls for international (USA) customers.
Resolve customer queries and issues effectively and efficiently.
Maintain a high level of customer satisfaction and professionalism.
Document customer interactions and maintain accurate records.
Follow communication scripts and adhere to process workflows.
Meet daily/weekly/monthly performance targets (KPIs).
Work collaboratively with team members and supervisors.
Education: 10th Pass / 12th Pass / Any Graduate.
Experience: Freshers and experienced candidates are welcome.
Gender: Both Male & Female candidates can apply.
Skills:
Excellent spoken English communication.
Strong interpersonal and problem-solving skills.
Ability to work in a fast-paced environment.
Basic computer knowledge and typing skills.