A telecaller's job involves interacting with customers over the phone, either to make outbound sales calls or answer inbound inquiries. They promote products, gather information, and provide support, essentially acting as the company's voice to build relationships and drive sales or customer satisfaction.
Key Responsibilities:
Outbound Calls: Making calls to potential and existing customers to promote products or services, generate leads, and follow up on previous interactions.
Inbound Calls: Answering customer inquiries, resolving issues, and providing support.
Sales and Lead Generation: Presenting products or services, addressing customer needs, and guiding them towards making a purchase or providing relevant information.
Customer Relationship Management: Building rapport with customers, understanding their needs, and handling their inquiries professionally.
Record Keeping: Maintaining accurate records of customer interactions, including call logs and customer notes.
Target Achievement: Meeting daily, weekly, or monthly call targets, and achieving sales or engagement goals.
Problem Solving: Resolving customer complaints and addressing technical issues.
Data Entry: Inputting customer information and updates into relevant databases.
Product Knowledge: Staying informed about the company's products or services and industry trends.
Required Skills:
Excellent Communication Skills:
Clear and concise verbal communication, active listening, and the ability to adapt to different customer personalities.
Interpersonal Skills:
Building rapport, understanding customer needs, and maintaining a professional demeanor.
Sales and Persuasion Skills:
Being able to effectively promote products or services and convince customers to make a purchase or provide information.
Problem-Solving Skills:
Addressing customer concerns, resolving issues, and providing appropriate solutions.
Time Management:
Efficiently managing calls, meeting targets, and prioritizing tasks.
Computer Skills:
Navigating CRM systems, updating customer records, and using other relevant software.
Adaptability:
Handling a variety of customer types and situations with flexibility and professionalism.
Telecaller Job Description, Responsibilities & Skills - NeoDove
What is Telecaller job? Telecallers are representatives who contact existing clients and prospects to generate sales. A telecaller...
NeoDove
Telecaller Job Description, Responsibilities & Skills
10) Flexibility Flexibility in a telecaller job is like being a chameleon in different scenarios. It involves adapting to various ...
NeoDove
Telecaller Job Description [Updated 2025] - Indeed
A telecaller is responsible for gathering leads and producing sales by speaking with prospective and current customers over the ph...
Indeed
Show all
Generative AI is experimental.