Answering inquiries and resolving issues: Responding to customer questions, concerns, and complaints promptly and effectively through various channels (phone, email, chat, etc.).
Providing product and service information: Sharing accurate details about products, features, pricing, and other relevant information to help customers make informed decisions.
Processing orders and transactions: Handling order placements, payments, and related processes.
Managing returns, refunds, and exchanges: Providing guidance and support for customers returning or exchanging items.
Troubleshooting technical issues: Assisting customers with technical problems and finding solutions.