Telesales Inside Sales Executive

Job Overview

Chyren Publication is looking for a motivated and target-oriented Inside Sales Executive to handle customer inquiries, follow up with potential customers, and convert leads into successful sales. The candidate will be responsible for communicating with customers through phone calls and WhatsApp, understanding their requirements, explaining our products and services, and maintaining professional customer relationships.

2. Key Responsibilities

1. Lead Handling: Handle incoming leads and customer inquiries received through WhatsApp, phone calls, and other company communication channels.

2. Customer Communication: Contact potential customers, understand their requirements, and provide relevant information about the company's products and services.

3. Sales Conversion: Convert inquiries and leads into confirmed orders by following the company's sales process.

4. Follow-ups: Conduct regular follow-ups with interested customers to move leads toward successful conversion.

5. Product Knowledge: Develop a clear understanding of the company's books, publishing services, pricing, and sales procedures.

6. Customer Relationship Management: Maintain professional communication with existing and prospective customers.

7. Target Achievement: Work toward achieving assigned daily, weekly, and monthly sales targets.

8. Lead Management: Maintain accurate records of leads, customer interactions, follow-ups, and sales status.

9. Order Coordination: Coordinate with the relevant internal departments to ensure smooth order processing and timely customer updates.

10. Reporting: Submit daily sales reports covering calls, leads handled, follow-ups, conversions, pending inquiries, and sales achieved.

11. Customer Query Resolution: Address routine customer queries professionally and escalate complex issues to the concerned team.

12. Discipline and Process Compliance: Follow company policies, working hours, reporting procedures, and approved sales communication standards.

3. Required Skills

• Good verbal and written communication skills.

• Confidence in speaking with customers over phone calls.

• Basic computer knowledge and proficiency in WhatsApp and MS Office.

• Ability to convince customers and handle objections professionally.

• Strong follow-up and relationship-building skills.

• Target-oriented approach with a willingness to learn.

• Good time management and organizational skills.

4. Performance Expectations (KRA/KPI)

• Number of leads contacted and handled.

• Timely follow-up on assigned leads.

• Lead-to-sale conversion rate.

• Achievement of monthly sales targets.

• Accuracy of customer and sales records.

• Quality of customer communication.

• Daily reporting and adherence to company processes.

5. Eligibility

• Minimum qualification: 12th pass or graduate preferred.

• Freshers are welcome to apply.

• Candidates with up to 3 years of experience in inside sales, telecalling, customer service, or lead conversion will be preferred.

• Candidates should be comfortable working in an office-based sales environment in Palwal, Haryana.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.