A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 35,000 /month
Raising Superstars
Santacruz (East), Mumbai
6 - 72 months Experience in Telesales / Telemarketing
Full Time
Key Responsibilities
Area
What You’ll Do
Lead Engagement & Conversion
Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
Upsell & Cross-Sell
Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.
Product Mastery
Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.
Pipeline Management
Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.
Customer Experience
Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.
Market Feedback
Loop
Share insights with marketing, product, and activation teams to
sharpen campaigns and user journeys.
Key Performance Indicators (KPIs)
● Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups).
Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.
● Monthly Revenue Target: Achievement of assigned sales quota through enrollments.
● Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage.
● Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles.
● Customer Satisfaction: Positive feedback scores from parents post-enrollment.
