A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
21,000 - 28,000 /month
Livpure Private Limited
Sector 20 Gurgaon, Gurgaon
6+ months Experience in Telesales / Telemarketing
Full Time
Job Title: Escalation Executive
Company: Livpure
Location: Sector 20, Gurugram
About Livpure
Livpure is a leading Indian brand in the home solutions space, known for its innovative products in water purification, air purification, and smart home appliances. The company focuses on delivering healthy living solutions through advanced technology, strong service support, and a customer-first approach across India.
Job Summary
Livpure is looking for a responsible and customer-focused Escalation Executive to handle escalated customer issues and ensure timely resolution. The role involves managing complex complaints, coordinating with internal teams, and maintaining a high level of customer satisfaction.
Key Responsibilities
Handle customer escalations received from support teams or directly from customers
Analyze complaints and coordinate with relevant departments for quick resolution
Ensure timely follow-up and closure of escalated cases
Maintain proper documentation of all escalations and resolutions
Communicate updates clearly to customers and internal stakeholders
Identify recurring issues and share feedback for process improvement
Ensure adherence to SLA and company service standards
Requirements
Graduate in any discipline (preferred)
1–3 years of experience in customer service or escalation handling
Good communication and problem-solving skills
Ability to handle pressure and difficult customer situations
Basic knowledge of MS Office and CRM tools
Salary
As per industry standards (based on experience)
Performance-based incentives
