A Telesales Executive is responsible for generating sales through telephone calls, managing customer relationships, and achieving sales targets. Here's a comprehensive overview of the role:
Outbound and Inbound Calls: Initiate calls to potential customers and handle incoming inquiries to promote products or services.
Customer Engagement: Build rapport with customers, understand their needs, and provide appropriate solutions.
Sales Pitch Delivery: Present products or services effectively to persuade customers and close sales.
Lead Generation: Identify and qualify potential sales leads for future business opportunities.
Order Processing: Accurately handle customer orders and ensure timely processing.
Customer Follow-up: Maintain relationships with existing customers and address any concerns or queries.
Record Keeping: Maintain detailed records of customer interactions and sales activities using CRM systems.
Sales Target Achievement: Consistently meet or exceed sales quotas and performance metrics.