Telesales Inside Sales Executive

Inside Sales Executive

Company: Diagnomitra Healthcare Solutions Private Limited

Industry: Healthcare / Diagnostics / Blood Testing

Department: Sales

Job Type: Full-Time

Location: Noida

Experience: 1–3 Years

Reports To: Sales Manager / Business Development Manager

About Diagnomitra Healthcare Solutions Private Limited

Diagnomitra Healthcare Solutions Private Limited is a healthcare and diagnostic services company focused on making reliable and affordable blood testing and diagnostic services accessible to customers. We are committed to providing a convenient, customer-friendly experience while maintaining high standards of service and quality.

Job Summary

We are looking for a motivated and target-oriented Inside Sales Executive to join our sales team. The candidate will be responsible for generating leads, contacting prospective customers, explaining diagnostic and blood testing packages, converting enquiries into bookings, and maintaining strong customer relationships.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to achieve sales targets through effective calling and follow-up.

Key Responsibilities:-

• Make outbound calls to prospective and existing customers to promote blood tests, health check-up packages, and diagnostic services.

• Handle inbound enquiries received through calls, WhatsApp, website, social media, and other channels.

• Understand customer requirements and recommend suitable diagnostic tests or health packages.

• Explain test/package details, pricing, offers, home sample collection, and other relevant services clearly to customers.

• Convert leads and enquiries into confirmed test bookings.

• Follow up regularly with interested and potential customers to improve conversion rates.

• Maintain accurate records of leads, calls, follow-ups, bookings, and sales in CRM/lead management systems.

• Achieve daily, weekly, and monthly sales and conversion targets.

• Coordinate with the operations/sample collection team to ensure smooth execution of customer bookings.

• Build and maintain positive relationships with customers and encourage repeat bookings.

• Address basic customer queries and coordinate with the appropriate team for service-related issues.

• Track pending leads and ensure timely follow-up until closure.

• Share customer feedback and market insights with the sales/management team.

• Participate in promotional campaigns and sales initiatives conducted by the company.

• Follow company policies, healthcare communication standards, and customer data confidentiality requirements.

Required Skills & Qualifications

• Graduate in any discipline; candidates with a background in healthcare, sales, marketing, or business development will be preferred.

• 1–3 years of experience in inside sales, telecalling, healthcare sales, diagnostic sales, or a related field.

• Excellent verbal communication and interpersonal skills.

• Strong Hindi and English communication skills.

• Comfortable speaking with customers over the phone.

• Good persuasion, negotiation, and objection-handling skills.

• Target-oriented and self-motivated.

• Good follow-up and relationship-management skills.

• Basic knowledge of MS Office, CRM software, WhatsApp, and other digital communication tools.

• Ability to work in a fast-paced and performance-driven environment.

Preferred Experience

Candidates with experience in any of the following sectors will be preferred:

• Diagnostic laboratories

• Pathology / blood testing

• Healthcare services

• Hospitals / clinics

• Health insurance

• Pharmacy / healthcare products

• Telecalling / BPO sales

• Medical or healthcare sales

Key Performance Indicators (KPIs)

Performance will primarily be measured on:

• Number of calls and customer interactions

• Lead conversion rate

• Daily/weekly/monthly bookings

• Sales revenue generated

• Follow-up efficiency

• Customer retention and repeat bookings

• Achievement of assigned sales targets

• Customer satisfaction

What We Offer

• Competitive salary and performance-based incentives

• Growth opportunities within the healthcare and diagnostics sector

• Sales training and product/service knowledge training

• Supportive and performance-driven work environment

• Opportunity to develop expertise in healthcare sales and customer relationship management

Ideal Candidate

The ideal candidate is confident, energetic, persuasive, and customer-focused, with a strong desire to build a career in healthcare sales. The person should be comfortable making a high volume of calls, following up consistently, handling customer objections, and working toward measurable sales targets.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.