• Manage buyer communication, inquiries, and requirement mapping
• Handle order coordination, follow-ups, and timely closures
• Drive inside sales activities: lead tracking, calls, and conversions
• Maintain CRM data, customer records, and sales pipeline updates
• Coordinate with internal teams to ensure smooth order processing
• Track order status, approvals, and client feedback
• Build strong relationships with customers and key accounts
• Resolve client queries and ensure high service standards
• Lead and monitor team performance, targets, and reporting (50% team management)
• Support seamless execution from order confirmation to dispatch