Telesales Inside Sales Executive

About Carbolink India

Carbolink India Private Limited is a 20+ year manufacturer of construction chemicals with a strong pan-India presence across 8 sales divisions. Our product portfolio includes admixtures, waterproofing solutions, tile adhesives, grouts, and repair mortars catering to contractors, builders, dealers, and distributors. We are expanding our Inside Sales team to drive deeper market penetration and revenue growth.

Role Summary

The Inside Sales Executive will be responsible for the full sales cycle — from lead generation and qualification to order closure and customer retention. This is a desk-based sales role requiring strong communication, product knowledge, and the ability to manage a large dealer and distributor network remotely.

Key Responsibilities

Lead Generation & Prospecting

• Identify and generate new leads through cold calling, email campaigns, database mining, and referrals

• contractors, builders, dealers, and project sites — across assigned territories

• Maintain a healthy pipeline of leads at various stages of the sales funnel

• Coordinate with the field sales team to convert warm leads into active accounts

Lead to Sales Closure

• Conduct product presentations and technical briefings.

• Prepare and send quotations, handle negotiations, and follow up to close orders

• Maintain accurate records of all sales activities, conversations, and deal progress in the CRM / MIS

Dealer & Distributor Handling

• Manage and grow relationships with existing dealers and distributors across assigned divisions

• Onboard new channel partners — coordinate documentation, credit terms, and product training

• Monitor dealer-wise sales performance and share regular MIS reports with the Sales Manager

• Resolve dealer grievances, payment delays, and supply-related issues promptly

Order Processing & Follow-Up

• Receive, validate, and process customer orders in coordination with the logistics and dispatch team

• Track order status and proactively update customers on delivery timelines

• Coordinate with accounts for invoice generation, payment follow-up, and outstanding collections

• Handle post-sale support — complaints, replacements, and technical escalations

Customer Relationship Management

• Maintain strong, long-term relationships with key accounts through regular follow-up calls and check-ins

• Identify upselling and cross-selling opportunities within existing accounts

• Gather market intelligence — competitor pricing, new product launches, and customer feedback — and share with the team

• Ensure customer satisfaction and retention through responsive and professional service

Required Qualifications & Skills

• Graduate in any stream; MBA / PGDM in Sales & Marketing preferred

• 1-3 years of inside sales or tele-sales experience/customer handling

• Strong verbal communication in English & Hindi,

• Proficiency in MS Excel, Word, and CRM tools)

• Ability to handle high call volumes and manage multiple accounts simultaneously

What We Offer

• Competitive fixed salary with performance-based incentives

• Opportunity to work across 8 active sales divisions with a 20+ year brand

• Collaborative, professional work culture with direct leadership access

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.