A telesales job involves making phone calls to promote and sell products or services, generate leads, and meet sales targets. Key responsibilities include conducting outreach to potential customers, explaining product benefits, resolving customer issues, maintaining sales records using CRM software, and fostering strong customer relationships. Successful candidates possess excellent communication, persuasion, and negotiation skills, the ability to handle rejection, strong time management, and proficiency with sales and computer systems
Communication Skills:
Excellent verbal communication and interpersonal skills to engage with customers and build rapport over the phone.
Persuasion & Negotiation:
Technical Proficiency:
Familiarity with CRM software and other standard computer programs for record-keeping and reporting.
Time Management:
Good organizational and time management skills to manage call volume and achieve targets effectively.
Customer Focus:
A dedication to providing excellent customer service and ensuring customer satisfaction. Strong ability to convince prospects to purchase and effectively handle objections and negotiate terms.