Inside Sales Executive

30,000 - 48,000 /month

Accenture

Adugodi, Bangalore

1 - 5 years Experience in Telesales / Telemarketing

99 Openings

Full Time

Contract

Skills Required

International Calling

Job Highlights

Sales Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Support Associate – Sales Process

Company: MNC

Work Location: Bangalore , India

Work Mode: Work from Office

Shift: RTO

Job Description:

As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities:

Handle inbound customer queries, complaints, and escalations with professionalism.

Provide timely and effective resolutions within SLA timelines.

Identify opportunities for upselling and cross-selling relevant products or services.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to ensure seamless issue resolution.

Handle disputes and dissatisfied customers with empathy and efficiency.

Contribute to continuous improvement initiatives in customer experience.

Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.

Required Skills & Competencies:

Excellent verbal and written communication skills.

Strong customer relationship management and problem-solving abilities.

Proven ability in upselling, cross-selling, and inbound sales.

Escalation handling and dispute resolution expertise.

Strong multitasking and time management skills.

Ability to manage multiple stakeholders effectively.

Adaptable, flexible, and a strong team player.

Target-driven with a focus on achieving SLAs and sales goals.

Qualifications:

Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).

Strong interpersonal and negotiation skills.

Comfortable working in rotational or fixed afternoon shifts.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.

More about this Inside Sales Executive job

What qualifications and experience are required for this Inside Sales Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this Inside Sales Executive job ranges between ₹30,000-₹48,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Inside Sales Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Adugodi, Bangalore.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Inside Sales Executive job is open for both male and female candidates.
What are the key responsibilities of this Inside Sales Executive job?
Ans : As a Inside Sales Executive, key responsibilities include skills like International Calling. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Inside Sales Executive job is located in Adugodi, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-5 years of experience is ideal for this Inside Sales Executive job.
Why should you apply for this Inside Sales Executive job?
Ans : This Inside Sales Executive job offers a salary between ₹30,000-₹48,000 per month. This is a Full Time opportunity and has 99 openings available.