As a Telecaller for Immigration, your role would involve handling inbound and outbound calls related to immigration services. Here's a breakdown of the job:
Key Responsibilities:
1. Provide customer support and respond to queries about immigration processes, documentation, and eligibility.
2. Make outbound calls to potential clients to promote immigration services, follow up on leads, and close sales.
3. Handle inbound calls from clients, address their concerns, and provide information about services.
4. Document and update client information in CRM software.
5. Meet sales targets and conversion rates.
6. Collaborate with team members to resolve complex queries.
Required Skills:
1. Excellent communication and interpersonal skills.
2. Strong knowledge of immigration processes and regulations (or willingness to learn).
3. Ability to work in a fast-paced environment and handle multiple calls.
4. Sales and customer service skills.
5. Proficiency in CRM software and MS Office.
Work Environment:
1. Call centre or office setting.
2. Shift work (day/night) might be required.