Telesales Field Collection Executive

Debt Management Executive (Field)

About the Team

The Debt Management team is responsible for collecting unpaid loan amounts from

customers on time. They use data and targeted action plans to find the best way to

reach each customer. Their goal is to be successful in recovering dues while always

making sure they provide a good customer experience.

About the Role

We are looking for hardworking people to join our Field Collection team. Your main job

will be to visit customers in person to collect overdue loan payments. You must be

professional, follow the company's rules, and be self-driven.

What You Will Do

● Customer Visits: Visit the customer’s addresses to follow up on missed payments.

● Follow the Rules: Always be polite and fair. You must follow the company’s "Code of Conduct"

(SOP) and legal guidelines.

● Work Timings: Start your visits early in the morning. Your working hours are from 8:00 AM to

7:00 PM. We expect you to be honest and dedicated to your work.

● Reporting Visits: Use the company mobile app to give feedback after every visit. Update any

new information you find about the customer (like a new phone number or address).

● Meet Targets: Make sure you complete your weekly milestones and month-end collection goals.

● Report Issues: Talk to your manager regularly. If you face any problems on the ground, tell them

immediately.

What You Need (Must Haves)

● Education: Any educational background is welcome.

● Experience: 1 to 5 years of experience in field work, sales, or collection roles.

● Language: You must be able to speak the local language fluently.

● Responsibility: You take your work seriously and finish your tasks on time.

● Learning: You should be able to understand the loan process and documents (we will provide

training for this).

● Planning: You must know how to plan your day and decide which customers to visit first to save

time.

About Navi

Navi was started by Sachin Bansal and Ankit Agarwal in 2018. We are now one of the fastest-growing

companies in India.

Our goal is to make financial services like Loans, UPI, and Insurance simple and affordable for

everyone. We use the latest technology to build products that help millions of people across the

country.

Our Culture

● Aim High: We want people who want to grow and do big things.

● Hard Work: We don't give up until the job is done.

● Honesty: We do the right thing, even when no one is watching.

● Ownership: You treat your work like it’s your own business.

How You Will Thrive at Navi

● Make a Difference: Your work helps the company grow and helps customers manage their

loans.

● Strive for Excellence: We don't just want work done; we want it done well.

● Embrace Change: We move quickly and always put the customer first.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 years of experience.