Email & Chat Process Executive

Job Title: Chat Associate

Company: Smart Coin Company

Location: Bangalore, India (Onsite)

Experience: 1-3 Years

Languages: Fluent in Hindi and English (Compulsory)

Job Summary:

As a Chat Associate at Smart Coin, you will be the first point of contact for many of our customers, providing real-time support and resolving their queries through online chat. You will be responsible for delivering efficient, accurate, and friendly service, ensuring a positive customer experience. Your ability to multitask, communicate clearly in writing, and problem-solve effectively will be crucial to your success in this role.

Responsibilities:

• Respond to customer inquiries via online chat in a timely and professional manner.

• Understand customer issues, provide relevant information, and offer effective solutions.

• Navigate internal systems and knowledge bases to access necessary information.

• Document all customer interactions accurately and completely.

• Escalate complex issues to the appropriate teams when necessary.

• Maintain a positive and empathetic approach while interacting with customers.

• Adhere to company policies and procedures.

• Meet or exceed performance targets related to response time, resolution rate, and customer satisfaction.

• Stay updated on product knowledge, company updates, and service guidelines.

• Contribute to a positive team environment.

Qualifications:

• Bachelor's degree in any discipline.

• 1-3 years of experience in a customer service role, preferably in a chat support environment.

• Excellent written communication skills in both Hindi and English (compulsory).

• Strong typing skills and the ability to multitask effectively in a fast-paced environment.

• Active listening skills and the ability to understand customer needs.

• Problem-solving skills and a customer-centric approach.

• Ability to remain calm and professional under pressure.

• Basic computer literacy and familiarity with CRM systems.

• Strong attention to detail and accuracy.

• A positive attitude and a willingness to learn.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., HEADSUP HR SOLUTIONS PRIVAYE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 35 Email & Chat Process Executive at HEADSUP HR SOLUTIONS PRIVAYE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.