Answer inquiries: Reply to customer questions about products, shipping, and account details in real-time.
Troubleshoot issues: Diagnose technical problems and guide users step-by-step toward a fix.
Multitask: Manage multiple active chat conversations at the same time.
Document interactions: Log notes, ticket numbers, and chat transcripts into a CRM system or internal database.
Escalate problems:
Forward complex technical or billing issues to higher-tier specialist teams