Customer Verification Executive

Dear candidates,

We are requiring few profiles for Call centre at Hyderabad

Below is the JD.

Group Company: Edelweiss Life Insurance Company Limited

Designation: Verifier - Direct Sales

Office Location: Hyderabad

Years of experience: 1 to 3

Salary Range: INR 3 lpa to 4.5 lpa (Annual)

Position description:

Job Purpose

To verify and audit appointment calls enabling an improvement in call conversion ratio for Direct Sales

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Key Responsibilities

·         ·        To audit calls appointment / sale calls

·         ·        To listen in to calls as well as making outgoing calls

·         ·        To share feedback with agents, team leads, process owners

·         ·        To identify, research and resolve issues of not met appointments

·        ·        To recommend & track process improvements

·         ·        To rework rejected cases, make outgoing calls to resolve rework cases

·        To maintain MIS & share presentation on the monthly audited calls met ratio & conversion

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Specific Authorities (Financial & Non Financial): NA

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Key Performance Indicators

·           Tele-verification Rate Target Achievement = 100%

·           Appointment to Meeting Ratio Target Achievement = 100%

·           Meeting Ration Target Achievement = 100% 

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Job Requirements

Qualifications: Graduate with language skills according to location

Functional Competencies

·          Knowledge of Financial Markets

·          Competition Benchmarking

·          Sales Process Implementation

·          Data Analysis

Behavioral Competencies

·          Create and Implement Quality Process

·          Build Customer Relationships

·          Service Orientation

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Key Interactions

Internal

Sales Leaders: Presentation of call conversion MIS

Call Center: Discussion of Not Met appointments and issues

Additional Responsibilities:

Reporting Team

• Position Reporting To: Call Centre Manager - Direct Sales (700044)

• Reporting Department: Direct Sales (000603)

Thanks & Regards,

Trushali Boricha.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.

More about this Customer Verification Executive job

1. What is the eligibility criteria to apply for this Customer Verification Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. Are there any charges applicable while applying or joining this Customer Verification Executive job?
   Ans: No, there is no fee applicable for applying this Customer Verification Executive job and during the employment with the company, i.e., EDELWEISS TOKIO LIFE INSURANCE CO LIMITED.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Customer Verification Executive role?
   Ans: There is an immediate opening of 10 Customer Verification Executive at EDELWEISS TOKIO LIFE INSURANCE CO LIMITED
6. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
7. What are the timings of this Customer Verification Executive job?
   Ans: This Customer Verification Executive job has Day Shift.