Customer Support Team Leader

Job Title: Sales – Customer Support Team Leader

Location: Goregaon, Mumbai

Work Timings: 10:00 AM – 7:00 PM (Monday to Saturday)

Salary: Up to ₹45,000 per month

Key Responsibilities:

- Lead and manage the customer support team to ensure high-quality service delivery.

- Handle customer escalations and ensure quick and effective resolutions.

- Monitor team performance and implement strategies to improve efficiency.

- Coordinate with internal teams to address customer concerns and enhance satisfaction.

- Maintain and analyze reports to track customer interactions and team performance.

- Train and mentor team members to improve their communication and problem-solving skills.

Required Qualifications & Experience:

- Education:• Any Graduate/Postgraduate.

- Experience: Up to 5 years in a relevant role (employment gaps must be justified).

- Industry Preference: BPO/KPO (Voice Process) experience preferred.

- Age Limit: Up to 35 years

- Skills: Strong leadership, excellent verbal and written communication, problem-solving, and team management.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., JARO EDUCATION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 10 Customer Support Team Leader at JARO EDUCATION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.