Job Description:
As a Customer Support Executive, you will be the primary point of contact for clients, responsible for handling queries, providing accurate information and ensuring excellent customer service. You will play a key role in maintaining client satisfaction and building long-term relationships through effective communication and problem-solving.
Roles and Responsibilities:
1. Handle inbound and outbound customer queries through calls, emails, or chat.
2. Provide accurate information and timely solutions to customer concerns.
3. Maintain and update customer interaction records.
4. Coordinate with internal departments to resolve client issues efficiently.
5. Ensure high levels of customer satisfaction and service quality.
Skills and Requirements:
1. Good verbal and written communication skills.
2. Strong problem-solving and interpersonal abilities.
3. Ability to stay calm under pressure and handle multiple tasks.