Job Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide appropriate solutions.
Provide accurate information about products and services.
Maintain customer records and update information in the system.
Follow company policies, process guidelines, and quality standards.
Escalate complex customer issues to the concerned team.
Achieve daily and monthly productivity and performance targets.
Maintain professional communication and ensure customer satisfaction.
Eligibility Criteria
Qualification: Minimum 10th or 12th pass; graduates can also apply.
Experience: Freshers and experienced candidates can apply, depending on the process.
Communication: Good communication skills in English, Hindi, Kannada, or other regional languages, depending on the requirement.
Computer Skills: Basic computer knowledge and typing skills.
Skills: Good listening, problem-solving, and customer-handling abilities.