Customer Support Executive

Key Responsibilities:

• Customer Relationship Management: Handle inbound and outbound customer inquiries via phone, email, and

chat. Ensure timely and professional communication with both prospective and existing clients.

• Sales Coordination: Assist the sales team in tracking and processing orders, preparing sales quotes, and

maintaining up-to-date sales records.

• Post-Sales Support: Manage customer concerns, troubleshoot issues, and ensure customer satisfaction with

timely resolutions.

• Client Follow-Up: Regularly follow up with customers post-purchase to ensure satisfaction and offer support with

product usage or additional purchases.

• Assisting with Sales Campaigns and Promotions.

• Reporting: Prepare weekly and monthly sales and customer service reports for management review through sales

report.

Key Requirements:

• Bachelor’s degree in Business Admin, sales or related field. Graduate in BMS or similar course.

• Speaking and writing skills to include efficiency in English, Hindi, and Marathi (if possible)

• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere with excellent analytical,

organisational, project management and time management skills.

• Drafting of Emails & Messages.

• Well-versed with Microsoft Office (Excel specially for data analysis and extracting useful insights.

• Knowledge of gardening or agricultural products is a plus.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Suha Hr Consultancy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Suha Hr Consultancy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.