Customer Support Executive

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Customer Support Executive Responsibilities:

• Managing a team of representatives offering customer support.

• Overseeing the customer service process.

• Resolving customer complaints brought to your attention.

• Creating policies and procedures.

• Planning the training and standardization of service delivery.

• Selecting and hiring new staff.

• Monitoring the work of individual representatives and of the team.

• Conducting quality assurance surveys with customers and providing feedback to the staff.

• Possessing excellent product knowledge to enhance customer support.

• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• A bachelor’s degree in administration or a related field.

• A minimum of 0-6Months experience required.

• Excellent interpersonal and written and oral communication skills.

• Ability to lead a team.

• Knowledge of CRM systems.

• Computer skills.

• Knowledge of mediation and conflict resolution techniques is preferable.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹20000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Opicle Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Opicle Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.