Customer Support Executive

Job Description:

We are looking for a representative to join our team at NextGen Property Adviser Pvt Ltd. as a Customer Support Executive – Outbound. The ideal candidate has strong communication skills, positive attitude towards providing exceptional customer services.

Role and Responsibilities:

• Managing outbound and inbound calls in timely manner.

• Provide accurate information about products and services.

• Identify and assess customer needs to achieve satisfaction.

• seize opportunity to upsell the product.

• Build sustainable relationships and trust with customer account through open & interactive communication.

• Provide appropriate solution and substitute within the specified timeframe and follow up to ensure resolution.

• Maintain Client Interaction logs in CRM.

• Stay updated on industry and best practices.

• Contribute to a positive and supportive team environment.

You will be a perfect fit, if you have

• Bachelor’s degree in any discipline.

• Strong communication skills and customer centric approach.

• Ability to learn quickly and adapt to changing situation.

• Basic computer skills and familiar with Ms Office

• Problem Solving Attitude and willingness to take on new challenges.

NOTE: Our organization works into Real-Estate industry. Being into Real Estate it is a mandatory working day for us on Saturdays & Sundays too, Our Week-off will be on TUESDAY or WEDNESDAY (6-Days working).

• It is a Full Time Telesales / Telemarketing job for candidates with Freshers.