Customer Support Executive

Accountabilities

Please note that every account works slightly differently, and they do not all provide the same services. Need to be quick to learn all the projects basic outline. Atleast need to have basic understanding of Project Management.

Quotes

Provide the customer with a quote for a potential event, with the information provided by the customer about the project.

Request processing

After receipt of a request for a job from the customer, validate and process the request, create Service Request Form to request an engineer, and create an entry in the relevant tracker database/spreadsheet.

Securing engineers

Liaise with the schedulers in the countries where the events take place to ensure an engineer gets assigned to the jobs. Manage the availability issues, try to re-schedule events with the customers or escalate the issue to the relevant people within NCR.

Confirming the event

Before each event, make sure that the customer knows the details of the engineer who will attend the site. Make sure that the relevant documentation and contacts have been forwarded to the engineer.

Pre-call to Engineers Before the visit

Good Communication skills will be key here. Call tech 4 days/2 days/24hrs/2hrs according to the customer’s requirement and ensure FE is ready for the visit and has all the prerequisites to ensure the activity takes place smoothly and without any last-minute surprises.

In case the Engineer raises any concerns or issues, make sure to engage the Internal & External stakeholders and keep them updated on the same in real-time to ensure the activity runs smoothly.

Closure / Pickup requests.

Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler. When equipment gets de-installed, arrange the collection of the equipment by courier service.

Billing

From the closure details, use a pricing matrix to calculate how much the customer should be billed for each event. Take part in billing reviews with the customer.

Mandatory skills / Experience

· Will need to be highly personable with first-class communication skills.

· Highly organized.

· Must be computer-literate in all MS Office applications in particular Excel. (Need good Knowledge in Excel and PPT)

· Must have experience in a customer service environment.

· Will need to be capable of working within very tight deadlines.

· Will need to be an effective problem solver.

· Will have good organizational skills and be able to work well both independently and within a team.

· Experience working in QuickBase, Service Now (SNOW / SAP), ERP tools (Enterprise solutions) or any Project Management tool.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Manpower.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at Manpower
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.