Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound customer calls related to broadband/telecom services.

• Assist customers with installation, activation, connectivity issues, billing queries, and plan upgrades.

• Troubleshoot basic technical problems and escalate complex issues to the technical team.

• Maintain accurate records of customer interactions in CRM systems.

• Ensure timely resolution of customer complaints while maintaining high service quality.

• Coordinate with field engineers for service requests, installations, and site visits.

• Provide information on new plans, offers, and service-related updates.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Maintain a professional tone and deliver excellent customer experience at all times.

Required Skills & Competencies:

• Excellent communication skills (Hindi/English/regional language as applicable).

• Basic understanding of internet, broadband, routers, and telecom services.

• Good problem-solving and customer-handling abilities.

• Ability to work in a fast-paced environment.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹1500 - ₹21000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Htcl Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Htcl Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.