Customer Support Executive

About the Role:

We are seeking an enthusiastic Customer Support Executive to join the Happi Mobiles team. In this role, you will be the voice of the brand, helping customers with their queries related to mobile phones, services, warranties, orders, and post-sales support. Your role will be crucial in delivering an excellent customer experience and building long-term loyalty.

Key Responsibilities:

• Handle inbound calls, emails, chats, and walk-in customer queries in a professional and timely manner

• Provide information about products, offers, EMI schemes, warranties, and service policies

• Resolve customer complaints or issues effectively and ensure a positive outcome

• Follow up on escalations and pending cases until closure

• Coordinate with service teams, logistics, and store teams to deliver seamless service

• Maintain detailed and accurate customer interaction records in CRM tools

• Support marketing and promotional campaigns by informing customers about current offers

• Handle after-sales service and repair queries for mobile phones and accessories

• Gather customer feedback to help improve products and services

Desired Skills and Qualifications:

• Graduate in any discipline

• Minimum 0–3 years of experience in customer service, preferably in mobile retail, electronics, or e-commerce

• Excellent communication skills (Telugu, Hindi, English preferred)

• Strong problem-solving abilities and a customer-first attitude

• Familiarity with CRM systems and MS Office tools

• Ability to multi-task in a fast-paced retail environment

• Good interpersonal skills and ability to build rapport with customers

• Flexibility to work in shifts and weekends, as per retail hours

Why Join Happi Mobiles:

• Fast-growing retail chain with 90+ showrooms and dynamic expansion plans

• Vibrant, team-driven culture with career growth opportunities

• Competitive salary and incentive programs

• Training on the latest mobile technologies and customer service best practices

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13500 - ₹19000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HELLO MOBILES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at HELLO MOBILES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.