Customer Support Executive

IT Support Executive

Role Definition

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

Job Description

v Receive customers call and solve Queries.

v Solve The User Issues Over Mail / Telephone / Online.

v Provide support & training remotely / telephonen / Online.

v Client Satisfaction Oriented.

v Excellent verbal and written communications skills in Marathi & Hindi is must.

v Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

v Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.

v Should master in Excel, Word & Power Point Presentation.

v Generate leads that develop into new customers.

v Answering customers' questions on the Services / Products.

v Manage inbound/ outbound customer calls in a timely manner.

v Demonstrating and presenting products / services.

v Self-Motivated, With Strong Ability To Work Both Independently And With The Team.

v Analytical And Problem-Solving Skills & Willing to work extra hours.

v Maintain Log sheet in given format of all cases handled on day basis.

v Should have experience in End User Support & Strong knowledge in troubleshooting.

v Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.

Support Measurement Metrics

# No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.

# No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GREEN HEAVEN SOFTWARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at GREEN HEAVEN SOFTWARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.