Telesales Customer Support Executive

18,000 - 25,000 /month

Espa International

Race Course, Coimbatore

1 - 3 years Experience in Telesales / Telemarketing

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

MS Excel

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Sales Type: B2B Sales

Languages: Hindi, Tamil

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Description – Customer Support Executive (Tele-calling & Front Office)

Position Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage both tele-calling and front office operations. The ideal candidate will handle customer inquiries, schedule appointments, provide excellent customer service, and ensure a smooth experience for all clients.

Key Responsibilities

Tele-calling

Handle inbound and outbound customer calls professionally.
Explain spa services, packages, memberships, and ongoing offers.
Schedule, confirm, reschedule, and cancel appointments.
Follow up with prospective and existing customers.
Convert inquiries into appointments and memberships.
Maintain accurate customer records in the CRM system.
Achieve daily and monthly call and conversion targets.

Front Office

Welcome and assist customers with a warm and professional approach.
Manage customer check-in and check-out procedures.
Handle billing, payment collection, and invoice generation.
Coordinate appointment schedules with therapists.
Address customer queries and resolve concerns promptly.
Maintain reception cleanliness and ensure a pleasant customer experience.
Promote spa services, products, and membership plans.

Required Skills

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Good tele-calling and sales conversion abilities.
Basic computer knowledge (MS Office/CRM).
Ability to multitask and work in a fast-paced environment.
Professional appearance and positive attitude.

Qualification

Any Graduate or Diploma.
1–3 years of experience in customer service, tele-calling, front office (spa/salon experience preferred)

Contact- 8925419191(Sindhiya HR)

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Telesales Customer Support Executive job

What skills and experience do you need for this Telesales Customer Support Executive job?
Ans : To apply for this Telesales Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telesales Customer Support Executive job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telesales Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Race Course, Coimbatore.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Telesales Customer Support Executive job. Only female candidates can apply.
What are the key responsibilities of this Telesales Customer Support Executive job?
Ans : As a Telesales Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Telesales Customer Support Executive job is located in Race Course, Coimbatore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience is ideal for this Telesales Customer Support Executive job.
Why should you apply for this Telesales Customer Support Executive job?
Ans : This Telesales Customer Support Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.