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Telesales Customer Support Executive

salary 18,000 - 23,000 /month
company-logo
job companyCogent E Services
job location Whitefield, Bangalore
job experience0 - 6 months Experience in Telesales / Telemarketing
25 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Sales Type: Banking
sales
Languages: Hindi, Kannada
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: PF
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Job Description

Cogent E-Services is hiring energetic and motivated Customer Support Executives for a premium banking voice process (Axis Bank). Candidates will handle inbound and outbound customer queries regarding banking products, accounts, and services, ensuring top-tier service quality and customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound calls professionally to resolve customer queries and service requests related to banking accounts and cards.

  • Provide accurate and timely information on banking products, features, and service guidelines.

  • Maintain high first-call resolution (FCR) and adhere to quality and compliance benchmarks.

  • Accurately log call details, customer feedback, and ticket updates in the CRM system.

  • Escalate complex or critical customer grievances to senior support teams as per standard operating procedures.

Candidate Profile & Eligibility

  • Education: Minimum 12th Pass or any Graduate / Undergraduate.

  • Experience: Freshers and experienced candidates (0 to 3 years of experience in BPO / Customer Care) are eligible.

  • Languages Required: Fluent in Hindi and English (Regional language knowledge like Kannada is an added advantage).

  • Age Limit: 18 to 30 years.

  • Skills: Good verbal communication, active listening, basic computer/typing skills, and a customer-centric attitude.

  • Documents Required: Aadhaar Card, PAN Card, and Bank Account Proof.

Shift & Working Schedule

  • Shifts: Rotational / Day Shifts

  • Working Days: 6 Days working with 1 rotational week off

Salary & Benefits

  • Monthly Take-Home / CTC: ₹18,000 – ₹23,000 per month (based on interview performance & experience)

  • Incentives: Attractive monthly performance-based incentives

  • Statutory Benefits: PF + ESIC benefits as per company policy

  • Growth: Regular internal job postings (IJP) and appraisals

Other Details

  • It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Telesales Customer Support Executive job

  1. Can freshers or experienced candidates apply for this Telesales Customer Support Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Telesales Customer Support Executive role.
  2. What salary is offered for this Telesales Customer Support Executive job?
    Ans : The salary for this Telesales Customer Support Executive job ranges between ₹18,000-₹23,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Telesales Customer Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
  5. How many vacancies are there for this Telesales Customer Support Executive job?
    Ans : There are 25 vacancies for this Telesales Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Telesales Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Telesales Customer Support Executive involve?
    Ans : As a Telesales Customer Support Executive, your work will involve skills like Domestic Calling. This role is part of Telesales / Telemarketing category.
  8. What is the job location for this position?
    Ans : The job location for this Telesales Customer Support Executive position is Whitefield, Bangalore.
  9. Who is the right fit for this Telesales Customer Support Executive job?
    Ans : A candidate having skills like Domestic Calling with 0-1 years of experience is the right fit for this Telesales Customer Support Executive job.
  10. What makes this Telesales Customer Support Executive job a good opportunity?
    Ans : This Telesales Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹23,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 18000 - ₹ 23000

Regional Languages

Hindi, Kannada

English Proficiency

Yes

Contact Person

Abhishek Singh

Interview Address

whitefield, Whitefield, Bangalore
Posted 10 hours ago

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Job Hai > Jobs in Bangalore > Telesales / Telemarketing Jobs in Bangalore > Customer Support Executive