Customer Support Executive

Job Title: Customer Support Executive

Job Summary:

We're looking for a customer-centric Customer Support Executive to join our team. You'll be the primary point of contact for our customers, providing timely and effective solutions to their queries and concerns. Your exceptional communication skills, product knowledge, and polite demeanor will ensure our customers have a positive experience with our company.

Key Responsibilities:

- Receive and respond to customer inquiries via phone, ensuring timely and effective resolution

- Provide accurate and up-to-date information about our products/services

- Resolve customer complaints and concerns in a professional and courteous manner

- Document customer interactions accurately and efficiently

- Utilize product knowledge to troubleshoot and resolve customer issues

- Maintain a high level of customer satisfaction and loyalty

Requirements:

- Excellent communication and interpersonal skills

- Strong customer service and problem-solving abilities

- Ability to work in a fast-paced environment and manage multiple calls

- Product knowledge (training will be provided)

- Polite and courteous demeanor, with a customer-centric approach

Skills:

- Strong verbal and listening skills

- Ability to empathize with customers and provide personalized support

- Ability to work in a team environment and collaborate with colleagues

If you're a strong communicator with excellent customer service skills, we'd love to hear from you

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.