A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
55,000 - 60,000 /month
Karyarth
Thane West, Mumbai
6 - 6+ years Experience in Telesales / Telemarketing
Full Time
ЁЯЪи Hiring: Team Leader тАУ Customer Service (US Shift)
ЁЯУН Location: Mumbai / Thane
ЁЯТ╝ Experience: 6тАУ7 Years
ЁЯСе Team Leader Experience: 1тАУ2 Years
ЁЯТ░ CTC: тВ╣7.5тАУ8 LPA
ЁЯХР Shift: US Shift
ЁЯПв Work Mode: Work From Office
ЁЯУМ Job Description
We are looking for an experienced Team Leader тАУ Customer Service to lead and manage a customer service team, monitor performance, handle escalations, and ensure smooth day-to-day operations.
ЁЯФ╣ Key Responsibilities
Lead and manage the Customer Service team.
Monitor team performance, productivity, quality, and service levels.
Conduct coaching, team briefings, and performance feedback.
Handle customer escalations and ensure timely resolution.
Maintain MIS, reports, and performance trackers.
Coordinate with internal teams for smooth operations.
ЁЯФ╣ Candidate Requirements
6тАУ7 years of experience specifically in Customer Service.
1тАУ2 years of Team Leader experience.
Customer Service experience is mandatory.
тЭМ Customer Support and Sales profiles will not be considered.
US Shift experience is mandatory.
Excellent and fluent English communication skills.
Strong career stability is preferred.
Candidates must be willing to work from Mumbai / Thane.
ЁЯТ╝ Compensation
тВ╣7.5тАУ8 LPA
ЁЯУЭ Interview Process
3тАУ4 Rounds
ЁЯУй How to Apply
Interested candidates can share their updated CV at:
Email: Anushree.s@karyarth.com
Contact: 6394746408
