Customer Service Associate

We are looking for a dedicated and articulate Customer Service Associate to assist clients with queries related to our legal services. The ideal candidate will handle inbound and outbound communication, explain service offerings, generate leads, manage case updates, and ensure client satisfaction in a professional and confidential manner.

Key Responsibilities:

• Handle client queries related to legal services via phone, email, or chat

• Explain legal procedures, timelines, and required documents

• Generate and qualify leads by reaching out to potential clients

• Coordinate with legal teams and update clients on case progress

• Follow up for documents and ensure timely issue resolution

• Maintain accurate records and prepare reports on leads and client interactions
  

Key Skills Required:

• Excellent verbal communication in Hindi, Bengali and English preferred

• Strong persuasion and lead generation skills

• Basic understanding of legal services or terminology (training will be provided)

• Patience, empathy, and ability to handle sensitive issues

• Proficiency in MS Office

• Good organizational and follow-up skills
  

Qualifications:

• Minimum Qualification:12th Pass

• 0–1 years of experience in customer service, telesales, or legal support

• Freshers with good communication skills are welcome

Share your CV on WhatsApp at 6290373420.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Customer Service Associate job

1. What is the eligibility criteria to apply for this Customer Service Associate job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹7000 - ₹12000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Service Associate job?
   Ans: This Customer Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Associate job?
   Ans: No, there is no fee applicable for applying this Customer Service Associate job and during the employment with the company, i.e., BANSHI PROFESSIONAL & MANAGEMENT SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Associate role?
   Ans: There is an immediate opening of 50 Customer Service Associate at BANSHI PROFESSIONAL & MANAGEMENT SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Service Associate job?
   Ans: This Customer Service Associate job has Day Shift.