Customer Relationship Manager

40,000 - 50,000 /month

Navisha Consultancy

Shyam Nagar, Jaipur

3 - 5 years Experience in Telesales / Telemarketing

Replies in 24hrs

2 Openings

Full Time

Skills Required

International Calling

Convincing Skills

Communication Skill

Job Highlights

Sales Type: B2C Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Description

CRM job responsibilities include managing customer relationships, analyzing data to identify trends, and collaborating with sales and marketing teams to improve customer satisfaction and loyalty. Key duties involve overseeing customer interactions, resolving complaints, upselling/cross-selling, and using CRM systems to track data, manage campaigns, and support strategic planning. Customer and relationship managementAct as a primary point of contact for customers and maintain profitable, long-term relationships. Develop strategies to build and maintain a strong customer base and enhance customer loyalty. Identify customer needs and tailor solutions and communications accordingly. Handle and resolve customer complaints, issues, and inquiries promptly and efficiently. Proactively manage customer expectations and ensure customer satisfaction with products and services. Data analysis and strategyAnalyze customer data to identify trends, opportunities, and areas for improvement. Use CRM software to conduct business reviews and generate reports on key performance indicators (KPIs). Collaborate with internal teams (sales, marketing, etc.) to develop personalized and unified strategies. Research competitors and adjust strategies based on market trends. System and process managementManage, optimize, and maintain CRM systems, including data integrity and user access. Develop and implement customer relationship management campaigns to increase engagement. Train staff on CRM software and best practices for its use. Stay updated on CRM trends and technologies to recommend improvements and ensure maximum system utilization.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 3 - 5 years of experience.

More about this Customer Relationship Manager job

What is the eligibility criteria to apply for this Customer Relationship Manager job?
Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹40000 - ₹50000 per month that depends on your interview. It's a Full Time job in Jaipur.
How many working days are there for this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Relationship Manager job?
Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Navisha Consultancy.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Relationship Manager role?
Ans: There is an immediate opening of 2 Customer Relationship Manager at Navisha Consultancy
Who can apply for this job?
Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
What are the timings of this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job has Day Shift.