Key Responsibilities:
• Manage and maintain customer relationships through calls, emails, and CRM software.
• Handle customer queries and complaints with professionalism and empathy.
• Update and manage customer data in the CRM system accurately.
• Coordinate with sales and support teams to ensure seamless customer experience.
• Generate reports on customer interactions and feedback.
• Assist in promotional campaigns and follow-ups.
🛠️ Required Skills:
• Excellent communication and interpersonal skills.
• Proficiency in CRM tools (e.g., Salesforce, Zoho, or similar).
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to multitask and prioritize effectively.
• Strong problem-solving attitude.