Customer Relationship Manager

Job Title: Telecaller / Telemarketing Executive

Job Summary

We are looking for a confident and enthusiastic Telecaller to handle customer interactions over the phone. The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to achieve targets while maintaining a positive brand image.

Key Responsibilities

• Make outbound calls / handle inbound calls to customers

• Explain products or services clearly and professionally

• Generate leads, schedule appointments, or close sales (as applicable)

• Follow call scripts and company guidelines

• Maintain accurate records of calls and customer details

• Address customer queries and resolve issues politely

• Meet daily/weekly/monthly call and performance targets

• Follow up with potential or existing customers

Requirements & Skills

• Good verbal communication skills (English and/or local language)

• Basic computer knowledge (MS Excel, CRM, or calling software)

• Ability to persuade and handle objections calmly

• Customer-friendly attitude and active listening skills

• Minimum qualification: 10+2 (Graduate preferred)

• Experience in telecalling or customer support is a plus (freshers welcome)

Working Conditions

• Day shift / Night shift (as applicable)

• Office-based / Work from home (if applicable)

• Fixed salary + incentives (for sales roles)

Key Traits

• Confident and energetic

• Target-oriented

• Patient and polite

• Reliable and punctual

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.