Customer Relationship Executive

Job Title: Customer Relationship Executive

Location: Coimbatore
Salary: ₹15,000 per month
Employment Type: Full-Time
Working Hours: 10.00 AM – 6:00 PM, Monday to Saturday

About Trade Minds Academy:

Trade Minds Academy is your growth partner in turning solo hustles into structured scale. We've empowered over 250 entrepreneurs, conducted 2,500+ strategic consultations, and unlocked more than ₹12,550 crores in business growth. With a team that includes digital marketers, developers, and a 15-member software unit, we build custom tools and data-driven systems to help businesses scale with clarity and impact.

Role Overview:

We are seeking a dynamic Customer Relationship Executive to manage client interactions, ensure customer satisfaction, and support the delivery of our transformational services. You’ll be the frontline brand ambassador—building trust, maintaining relationships, and driving client success.

Key Responsibilities:

• Handle incoming customer inquiries via phone, WhatsApp, email, and other channels.

• Guide potential clients through our services and onboarding process.

• Maintain regular follow-up with existing customers for feedback, renewals, and upselling opportunities.

• Update CRM records and ensure accurate tracking of communication and service status.

• Collaborate with internal teams (sales, marketing, technical) to resolve customer queries and ensure timely delivery.

• Escalate client issues where necessary and ensure proper resolution and client satisfaction.

• Support strategy session scheduling and post-service relationship follow-up.

Key Skills Required:

• Excellent verbal and written communication skills (English & Tamil preferred)

• Strong interpersonal and relationship-building abilities

• Organized, punctual, and detail-oriented

• Basic understanding of business services and digital tools

• Comfortable using CRM systems, WhatsApp Business, and email communication

Preferred Qualifications:

• Graduate in any discipline

• Prior experience in customer support, relationship management, or telecalling is an advantage

• Freshers with strong communication skills are also welcome

What We Offer:

• Fixed salary of ₹15,000 per month

• Learning opportunities in strategy, automation, marketing, and operations

• Growth path into sales, client management, or project coordination roles

• A results-driven and collaborative work environment

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Trade Minds Academy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at Trade Minds Academy
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.