Customer Relationship Executive

Generate leads for customers interested in Personal Loans through outcall campaigns and promotions.

• Tag all calls in the dialler and Customer Relationship Management (CRM) system for efficient tracking and follow-up.

• Pitch end-to-end information about Personal Loan offers and effectively convert customers.

• Provide customers with detailed product information, explaining terms, conditions, and eligibility criteria.

• Guide customers through the documentation process required to avail a loan, ensuring clarity and understanding.

• Maintain complete knowledge of loan policies, procedures, and compliance standards.

• Coordinate with branches for document collection and processing of loan applications.

• Follow up with customers until the loan case is successfully disbursed, addressing any concerns or queries promptly.

• Explain in detail any special offers or promotions available to customers, maximizing conversion opportunities.

• Provide accurate information regarding the documents and information required for loan applications.

• Actively participate in training sessions to enhance product knowledge and customer service skills.

• Stay updated on changes in policies, regulations, and processes related to personal loans.

• Generate high-quality leads and contribute to increasing the conversion rate of leads.

• Maintain excellent communication and relationship-building skills to ensure customer satisfaction and retention.

Experience Required (In Years) Minimum- 0-2 years in Customer service

Qualification Required Graduate in any field

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., SMFG INDIA CREDIT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at SMFG INDIA CREDIT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.