Customer Relationship Executive

JD for CRE Key Responsibilities: Customer Communication: To be responsible for making outbound calls on a daily basis using data provided. Responding (Inbound call ) to customer inquiries, resolving issues, and providing information about products and services. Lead Generation and Management: Identifying and qualifying potential customers, and passing on leads to the sales team. Appointment Scheduling and Management: Scheduling and confirming appointments for service, maintenance, and deliveries. Post-Sale Follow-up: Making contact with customers after vehicle delivery or service, ensuring their satisfaction, and addressing any concerns. Customer Relationship Management (CRM): Using CRM systems to track customer interactions, preferences, and purchase history. Feedback and Complaint Handling: Collecting customer feedback, addressing complaints, and taking corrective actions. Coordination with Other Departments: Working with sales, service, and other departments to ensure a seamless customer experience. Maintaining Customer Records: Keeping accurate and up-to-date customer information in the CRM system. Specific to SMR Roles: May be responsible for scheduling service appointments and communicating with customers about vehicle maintenance. May be involved in managing customer expectations regarding service timelines and costs. May work with service technicians to address customer issues and ensure timely repairs. May be responsible for coordinating with the parts department to ensure timely availability of necessary parts.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., ROCHE INTERNATIONAL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at ROCHE INTERNATIONAL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.