Customer Relationship Executive

Job Description – Customer Relationship Executive

About Us

Katha Rama Films is a creative production house specializing in films, commercials, music videos, corporate videos, short-form content, and digital campaigns. We are looking for a talented and passionate Video Editor to join our in-house team and contribute to creating impactful visual content.

Job Description

As a Customer Relationship Executive, you will be responsible for maintaining long-term client relationships, handling customer queries, and ensuring high levels of satisfaction.

Key Responsibilities

Communicate with customers via phone, email, and chat in a professional and timely manner.

Provide accurate and knowledgeable answers regarding products, pricing, and availability.

Maintain and update customer database/records in the CRM system.

Build and maintain strong client relationships to ensure customer satisfaction and retention.

Handle and resolve customer complaints/queries related to brand, e-commerce, or shoots effectively.

Coordinate with internal teams (sales, operations, and production) to fulfill customer needs.

Qualifications & Experience

Education: Graduate in any discipline.

Experience: 1 – 4 years in customer service / client servicing / sales support.

Strong communication skills (English & Hindi).

Excellent problem-solving ability and customer-centric mindset.

Proficiency in MS Office, CRM tools is an added advantage.

Job Details

Working Days: Tuesday – Sunday (Monday Off)

Shift: Day Shift

Timings: 10:00 AM – 6:00 PM

Salary: ₹15,000 – ₹22,000/month + Incentives (₹1,000 – ₹5,000 based on performance)

Perks & Benefits

Attractive incentive structure based on performance.

Opportunity to work with a creative and growing media company.

Positive and collaborative work culture.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Katha Rama Films.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at Katha Rama Films
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.