Customer Relationship Executive

Job description:

Job Title: CRM Executive

Job Type: Full-time

Work Location: In person

About Company

Green Delight Innovations Private Limited is one of India’s leading manufacturers of hygiene products, creating plant-based, eco-friendly personal care solutions. Our products are made in certified facilities and have received multiple national and state awards for quality and innovation. With a growing team of 55+ employees, we maintain a supportive, ethical, and performance-focused work culture. We encourage creativity, collaboration, and continuous learning, fostering a positive work environment where employees can grow professionally. Our brand is committed to innovation, sustainability, and customer well-being, giving individuals the chance to contribute to a purpose-driven company that makes a real difference.

Role Overview

We are seeking a CRM Executive to manage customer interactions, data, and relationship processes across sales, service, and marketing touchpoints. The ideal candidate will ensure accurate customer data management, support customer engagement initiatives, and enhance overall customer experience through effective CRM practices.

Responsibilities

• Manage and update customer data in CRM systems accurately and timely

• Track customer interactions, inquiries, and follow-ups across channels

• Support sales and marketing teams with customer insights and reports

• Handle customer queries, feedback, and complaint coordination

• Assist in customer retention, loyalty, and engagement initiatives

• Generate CRM reports on leads, conversions, customer behavior, and performance

• Ensure data accuracy, confidentiality, and compliance with company policies

• Coordinate with internal teams for smooth customer communication and issue resolution

• Continuously improve CRM processes and documentation

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management.

• Minimum 1 year of experience in CRM, customer service, sales support.

• Prior experience using customer databases preferred

Required Skills

• Knowledge of CRM systems and customer data management

• Strong communication and interpersonal skills

• Analytical skills for reporting and customer insights

• Attention to detail and data accuracy

• Proficiency in MS Office and CRM tools

• Ability to multitask and work in a fast-paced environment

• Customer-centric mindset with problem-solving ability

Interview Process (•Laptop is Mandatory for Interview)

• Primary Test

• Face-to-Face Interview

Interview Duration: 3 to 4 hours

Benefits

● Hands-on exposure to CRM systems and customer engagement strategies

● Collaborative and professional work environment

● Opportunity to work with a purpose-driven and sustainable brand

● Professional growth in customer relationship and data management roles

● Career advancement opportunities based on performance

Benefits:

• Cell phone reimbursement

• Health insurance

• Provident Fund

Work Location: In person

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.