Customer Relationship Executive

Hiring for ICICI Lombard for Navi mumbai, near Vashi station.

Job Description

Company: ICICI Lombard
Location: Navi Mumbai
Shift Timing: 9:30 AM – 7:00 PM
Working Days: 5 Days a Week (2 Alternate Week Offs)
Employment Type: Full-Time

CTC: 3.79 LPA: 25,000 to 27,000 Monthly request to approval on last salary drawn.

About the Role:

ICICI Lombard is looking for a dynamic and customer-oriented Customer Relationship Executive for its Navi Mumbai location. The ideal candidate should have strong communication skills and minimum 1 year of experience in any sales industry. This role focuses on managing customer queries, providing policy support, and ensuring excellent service delivery.

Key Responsibilities:

• Interact with customers and understand their general insurance requirements.

• Handle customer queries related to policy details, renewals, claims, and documentation.

• Maintain customer records and update information accurately in the system.

• Follow up with customers to ensure quick and complete resolution of issues.

• Coordinate with internal departments for escalations and problem-solving.

• Deliver high-quality service aligned with ICICI Lombard standards.

• Perform upselling or cross-selling activities when required.

Requirements:

• Minimum 1 year of experience in any sales industry (mandatory).

• Graduate preferred.

• Strong verbal and written communication skills.

• Basic computer knowledge (MS Office, CRM).

• Customer-focused approach with strong problem-solving ability.

• Ability to work efficiently in a fast-paced environment.

Benefits:

• Competitive salary structure

• 6-day working with alternate week-offs

• Skill development and training

• Growth opportunities within ICICI Lombard

Qualifications

Any qualification is valid

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹27000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Genzs Recruitment Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 20 Customer Relationship Executive at Genzs Recruitment Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.