What skills and experience do you need for this Telesales Customer Relationship Executive job?

To apply for this Telesales Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience.

What salary is offered for this Telesales Customer Relationship Executive job?

The salary for this Telesales Customer Relationship Executive job ranges between ₹10,000-₹15,000 per month.

What shift and timings does this job follow?

This Telesales Customer Relationship Executive job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Bopal, Ahmedabad.

How many openings are available for this position?

There are 2 openings available for this position.

Is this job open for all genders?

Yes, this Telesales Customer Relationship Executive job is open for both male and female candidates.

Where is this job located?

This Telesales Customer Relationship Executive job is located in Bopal, Ahmedabad.

What kind of candidate is ideal for this job?

A candidate with skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience is ideal for this Telesales Customer Relationship Executive job.

Why should you apply for this Telesales Customer Relationship Executive job?

This Telesales Customer Relationship Executive job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 2 openings available.

Telesales Customer Relationship Executive

10,000 - 15,000 /month

Dhruvam Trading Llp

Bopal, Ahmedabad

6 - 36 months Experience in Telesales / Telemarketing

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Lead Generation

MS Excel

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Languages: Hindi, Gujarati

All Education levels

All genders

6 days working | Day Shift

Job Description

Customer Relationship Executive

Job description:

Role overview
The CRM & Lead Manager is responsible for capturing every lead generated from Meta (Facebook / Instagram ) ads, Indiamart and Alibaba, qualifying them quickly, and handing them off to the right outlet sales executive for closure. This person owns the full lead lifecycle - from the moment a form is filled on an ad to the point of first sales contact. They also maintain the CRM database, track follow-up status, and report lead conversion metrics to the COO weekly.

Lead flow this role manages
Meta Ad Lead/ Indiamart Lead/ Alibaba Lead→CRM Entry→Qualification Call→Assign to Sales Exec→Track & Follow-up→Closure / Report

Key responsibilities

Lead capture & CRM entry - Pull leads from Meta Ads Manager / lead form integrations daily (morning). Enter each lead into CRM (Zoho, Leadsquared, Google Sheet, or WhatsApp CRM) with source, product interest, location, and contact details. Zero lead should be missed.
First response & qualification - Call or WhatsApp every new lead within 30 minutes of capture. Understand their requirement — product type, quantity, location, timeline, and budget. Tag leads as Hot / Warm / Cold based on the conversation.
Lead assignment to sales executives - Route qualified leads to the nearest franchise outlet's sales executive based on the lead's location. Share all lead details on WhatsApp or CRM. Confirm the executive has received and will follow up.
Follow-up tracking - Monitor whether assigned sales executives have followed up within the agreed TAT. Send daily reminders for pending follow-ups. Escalate unattended leads to the Sales Coordinator or MD after 24 hours.
Lead nurturing for cold leads - For leads that are not ready to buy immediately, maintain a follow-up schedule - weekly check-ins via WhatsApp or call. Share product brochures, price lists, or offers to keep them engaged.
CRM database management - Keep the CRM updated at all times - lead status, last contact date, next follow-up date, and outcome. Ensure no lead is left stale for more than 7 days without an update.

Weekly lead MIS report - Prepare and share a weekly report covering: total leads received, leads by source / campaign, qualification rate, assignment status, and conversion rate by outlet. Present to MD every Monday.
Ad feedback to marketing - Based on lead quality patterns (wrong locations, irrelevant queries, low-quality leads), share weekly feedback with whoever manages Meta Ads to improve targeting and ad creative.

Key performance indicators

First response time - Within 30 mins of lead capture
Lead entry accuracy - 100% leads logged, zero missed
Lead-to-visit conversion -Target: 20–30% of qualified leads
CRM hygiene -No lead stale beyond 7 days
Follow-up compliance - Sales exec follow-up within 2 hrs of assignment
Weekly MIS - Submitted every Monday, no delays

Requirements

Must-have

Graduate in any discipline
1–3 years in lead management / tele-sales / CRM role
Confident on calls - Hindi & Gujarati fluency
Experience using CRM tools or structured tracking
Proficient with WhatsApp Business & Excel / Sheets
Quick response mindset - speed is critical in this role

Good to have

Experience with Zoho CRM, Leadsquared, or similar
Familiarity with Meta Ads lead forms / integrations
Knowledge of farming or construction product categories
Experience coordinating with a field sales team
Basic understanding of sales funnel and conversion metrics

Reporting & working conditions

Reports to: COO / Sales Coordinator
6 days a week, office-based
Location: Admin HQ
Coordinates with all outlet sales executives
High call and WhatsApp volume daily
Works closely with Meta Ads manager

Work Location: In person

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Telesales Customer Relationship Executive job

What skills and experience do you need for this Telesales Customer Relationship Executive job?
Ans : To apply for this Telesales Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience.
What salary is offered for this Telesales Customer Relationship Executive job?
Ans : The salary for this Telesales Customer Relationship Executive job ranges between ₹10,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Telesales Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bopal, Ahmedabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telesales Customer Relationship Executive job is open for both male and female candidates.
What does the role of Telesales Customer Relationship Executive involve?
Ans : As a Telesales Customer Relationship Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Telesales Customer Relationship Executive job is located in Bopal, Ahmedabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience is ideal for this Telesales Customer Relationship Executive job.
Why should you apply for this Telesales Customer Relationship Executive job?
Ans : This Telesales Customer Relationship Executive job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 2 openings available.