Post-Service Follow-up (PSF): Conduct timely calls to check customer satisfaction after vehicle service/delivery.
Issue Resolution: Address complaints and concerns, coordinating with service advisors/managers for prompt solutions.
Feedback Collection: Gather feedback, suggestions, and complaints, updating records in the CRM system.
Customer Engagement: Build strong relationships, enhance loyalty, and improve the dealership's CSI.
Sales Support (Sometimes): Make outbound calls, generate leads, and conduct lost case analysis for sales.
Reporting: Generate daily/weekly reports for management.