Customer Relationship Associate

Job Title: Customer Relationship Executive – Mantra Wellness & Healing services

Location: Madhapur, Kondapur & Nallagandla
Employment Type: Full-Time
Experience Required: 1–4 years (B2C / Hospitality / Wellness / Premium Salon preferred/Salon)

About Mantra Wellness Spa:

At Mantra Wellness Spa, we redefine the art of relaxation and rejuvenation. Our philosophy blends modern wellness with timeless traditions to create a luxurious healing experience. We are seeking a Customer Relationship Executive who embodies warmth, elegance, and a passion for customer delight — someone who can turn every guest interaction into a lasting relationship.

Role Overview:

As a Customer Relationship Executive, you will be the first and most important point of contact for our guests. Your mission is to ensure every client feels valued, pampered, and connected — while driving sales through personalized recommendations and membership programs.

Key Responsibilities:

Guest Experience & Service Excellence

• Welcome every client with grace, attentiveness, and professionalism.

• Understand each guest’s wellness goals and suggest suitable therapies or packages.

• Manage daily bookings, walk-ins, and therapist scheduling for smooth operations.

• Ensure an exceptional guest journey — from check-in to feedback collection.

Sales & Relationship Building

• Promote spa memberships, wellness packages, and upgrades with confidence and sincerity.

• Build and maintain relationships with regular clients through calls, WhatsApp updates, and special offers.

• Meet and exceed monthly sales and customer retention targets.

• Proactively manage feedback and resolve service concerns to ensure loyalty.

Front Desk & Coordination

• Handle billing, payments, and daily reporting with accuracy.

• Coordinate with therapists and support staff to ensure seamless service delivery.

• Maintain an elegant, organized, and soothing reception environment.

• Support spa marketing activities, including client outreach and seasonal promotions.

Qualifications & Skills:

• Bachelor’s degree preferred (Hospitality, Business, or related field).

• 1–4 years of experience in luxury spa, wellness, salon, or hospitality environments.

• Exceptional communication and interpersonal skills.

• Confident, polished, and customer-centric personality.

• Basic computer and CRM proficiency.

What You’ll Love About Working with Us:

• Competitive salary with high incentives on sales and memberships.

• Continuous professional training and wellness education.

• Growth opportunities in a luxury wellness brand.

• Complimentary treatments and exclusive employee benefits.

Working Hours:

• 6 days a week (rotational weekly off; must be available weekends and holidays).

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.