What are the eligibility criteria for this Telesales Customer Experience Executive job?

Candidates should have a Graduate and above qualification with 1-5 years of experience for this Telesales Customer Experience Executive job offered by Nexxbase Marketing Private Limited in Nehru Place, Delhi.

What salary is offered for this Telesales Customer Experience Executive job?

The salary for this Telesales Customer Experience Executive job ranges between ₹25,000-₹35,000 per month.

What shift and timings does this job follow?

This Telesales Customer Experience Executive job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Nehru Place, Delhi.

How many vacancies are there for this Telesales Customer Experience Executive job?

There are 2 vacancies for this Telesales Customer Experience Executive role.

Is this job open for all genders?

Yes, this Telesales Customer Experience Executive job is open for both male and female candidates.

What is the job location for this position?

The job location for this Telesales Customer Experience Executive position is Nehru Place, Delhi.

What makes this Telesales Customer Experience Executive job a good opportunity?

This Telesales Customer Experience Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 2 openings.

Telesales Customer Experience Executive

25,000 - 35,000 /month

Nexxbase Marketing Private Limited

Nehru Place, Delhi

6 - 60 months Experience in Telesales / Telemarketing

2 Openings

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

About the Role
At Noise, great products are only half the story. The other half is how we show up for the people who use them. As a Customer Experience Executive for the Noise REP Band, you'll be the face and voice of Noise for customers who need technical help with their fitness tracker. Whether it's a pairing issue, a sync failure, or a question about SpO2 accuracy, you'll resolve it clearly and empathetically across calls, chat, and email, and turn a frustrating moment into a reason to trust the brand.

Job Responsibilities

Handle inbound customer queries and complaints related to the Noise REP Band via calls, chat, email, and IVR escalations, with a focus on technical issues.
Troubleshoot and resolve technical concerns across three core areas: Hardware (device defects, charging, strap/replacement issues, etc), App (pairing, connectivity, sync failures,etc), and Health Tracking Features (sleep tracking, heart rate, SpO2 accuracy, etc).
Translate complex technical information into clear, simple, and empathetic language that customers can easily understand and act on.
Follow structured troubleshooting guides and escalation workflows; identify when a technical issue requires escalation to Hardware, App, or Health Tracking feature owners.
Accurately log and categorize every complaint/ticket to support daily and weekly trend reporting.
Track resolution status of assigned tickets and proactively follow up with customers until closure, ensuring high first-response and resolution rates.
Identify recurring or emerging technical issues (e.g., firmware bugs, pairing failures, sensor accuracy gaps) and flag them promptly to the reporting/analytics team and product owners.
Collaborate with Hardware, App, and Health Tracking teams to stay current on known issues, firmware releases, and fixes (e.g., SpO2 firmware updates, sleep/battery patches).
Maintain and meet quality benchmarks: CSAT, TAT (turnaround time), FRT (first response time), and resolution rate.
Support IVR and bot-escalation flows, when a REP Band query is identified, ensure smooth handover to a live agent per defined protocol.

Candidate Attributes

Graduate in any discipline; a background in electronics, IT, or a technical field is a plus.
1–3 years of experience in customer support, technical support, or a call-center environment, ideally with a consumer electronics or wearable tech brand.
Prior exposure to fitness trackers, smartwatches, or IoT/connected devices is an advantage.
Familiarity with IVR systems, bot-based support flows, or CX automation tools is a plus.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 5 years of experience.

More about this Telesales Customer Experience Executive job

What are the eligibility criteria for this Telesales Customer Experience Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience for this Telesales Customer Experience Executive job offered by Nexxbase Marketing Private Limited in Nehru Place, Delhi.
What salary is offered for this Telesales Customer Experience Executive job?
Ans : The salary for this Telesales Customer Experience Executive job ranges between ₹25,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Telesales Customer Experience Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nehru Place, Delhi.
How many vacancies are there for this Telesales Customer Experience Executive job?
Ans : There are 2 vacancies for this Telesales Customer Experience Executive role.
Is this job open for all genders?
Ans : Yes, this Telesales Customer Experience Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Telesales Customer Experience Executive position is Nehru Place, Delhi.
What makes this Telesales Customer Experience Executive job a good opportunity?
Ans : This Telesales Customer Experience Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 2 openings.