A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,500 - 18,000 /month
Ifb Industries Limited
Verna, Goa
0 - 6 months Experience in Telesales / Telemarketing
Full Time
A Customer Service Associate (or Representative) serves as the primary point of contact for clients, responsible for addressing inquiries, resolving complaints, and providing detailed information about products or services to ensure a positive customer experience.
www.glassdoor.co.in +2
Core Responsibilities
Customer Interaction: Handle high volumes of incoming inquiries via phone, email, live chat, or in person.
Problem Resolution: Identify customer needs, troubleshoot issues, and provide accurate solutions or workarounds.
Order & Transaction Processing: Assist with placing orders, processing returns, issuing refunds, and updating account information.
Escalation: Route complex or unresolved issues to the appropriate departments or senior management for further investigation.
Proactive Support: Follow up with customers to ensure their concerns were resolved satisfactorily and gather feedback to improve service.
Product Knowledge: Stay up to date on the organization’s latest product offerings, policies, and service standards.
