Customer Care Service

13,500 - 18,000 /month

Ifb Industries Limited

Verna, Goa

0 - 6 months Experience in Telesales / Telemarketing

10 Openings

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

A Customer Service Associate (or Representative) serves as the primary point of contact for clients, responsible for addressing inquiries, resolving complaints, and providing detailed information about products or services to ensure a positive customer experience.

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Core Responsibilities

Customer Interaction: Handle high volumes of incoming inquiries via phone, email, live chat, or in person.
Problem Resolution: Identify customer needs, troubleshoot issues, and provide accurate solutions or workarounds.
Order & Transaction Processing: Assist with placing orders, processing returns, issuing refunds, and updating account information.
Escalation: Route complex or unresolved issues to the appropriate departments or senior management for further investigation.
Proactive Support: Follow up with customers to ensure their concerns were resolved satisfactorily and gather feedback to improve service.
Product Knowledge: Stay up to date on the organization’s latest product offerings, policies, and service standards.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

Can freshers or experienced candidates apply for this Customer Care Service role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Service role.
How much can you earn in this position?
Ans : You can earn between ₹13,500-₹18,000 per month in this Customer Care Service position.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Verna, Goa.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Care Service job is located in Verna, Goa.
Why should you apply for this Customer Care Service job?
Ans : This Customer Care Service job offers a salary between ₹13,500-₹18,000 per month. This is a Full Time opportunity and has 10 openings available.